Shop Terms and Conditions

SHIPPING + REFUND POLICY

PRODUCTION TIME: In-stock orders ship in 2-3 business days. Pre-sale orders of handcrafted items require extra production time and ship within 3-4 weeks or as otherwise noted on our product pages.

SHIPPING TIME: You will receive an email with tracking once your order ships. Most USA orders deliver within 2-3 business days. Please note that orders to Canada can often take 1-2 weeks due to customs and depending on what region the package is shipping to.

FLAT RATE SHIPPING: $7 to USA, $15 to CAN. Free shipping on orders over $150 with code SHIPFREE.

NON-REFUNDABLE ITEMS: Our Cabin Candles, Paw Balm, Mutt Mist, Mutt Wash, Mugs, Stickers and Logo Bandanas are NON-REFUNDABLE unless they arrived damaged. In this case, please email heather@thenorthwestdog.com within 5 days of receiving your order.

EXCHANGE POLICY: If your T-Shirt or Handmade Bandana is the wrong size and you wish to exchange it for another size, please email heather@thenorthwestdog.com within 5 days of receiving your order to start the process. Once we receive your item back in new, unworn condition, we’ll happily ship you the correct size. Buyer is responsible for shipping. If your item arrived damaged, please email us within 5 days of receiving your order.

As I am a small, one-woman shop and work hard to bring you quality goods, please note that we are NOT able to process refunds or exchanges for any other reason. Thank you!

FREE SHIPPING ON ORDERS OVER $150 WITH CODE: SHIPFREE. | Shipping is $5 to USA, $15 to CAN. | In-stock orders ship within 3-5 business days; Other production times are as noted on listings. Thanks for supporting our small handcrafted business and PNW community!
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